Fairpoint Insurance Solutions inc. privacy policy

1. Introduction and Objectives

In accordance with Quebec’s Law 25, this policy aims to ensure the protection of personal information belonging to our clients, employees, and partners. It establishes the principles and practices we follow to collect, use, retain, and destroy this information in compliance with the law.

2. Scope of the Policy

This policy applies to all personal information collected as part of our activities. This includes data on our clients, employees, and any other individuals interacting with our organization.

3. Personal Information Protection Officer

The President and CEO serves as the Personal Information Protection Officer. Their responsibilities include:

  • Ensuring the organization's compliance with Law 25;

  • Training employees on best practices for managing personal information;

  • Handling requests for access, correction, or deletion of personal information;

  • Responding to privacy incidents.

4. Collection of Personal Information

We collect only the personal information necessary to provide our services. This information may include:

  • Contact details (name, address, phone number, email);

  • Financial or professional information;

  • Service usage data.

Before collecting any information, we inform individuals of the purposes and obtain their consent where required by law.

5. Use of Personal Information

Personal information is used only for the intended purposes, including:

  • Providing and improving our services;

  • Communicating with clients;

  • Complying with legal and regulatory obligations.

6. Retention and Disposal of Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected. When no longer required, we securely dispose of it.

7. Security Measures

We implement physical, administrative, and technological measures to protect personal information from unauthorized access, loss, or theft. These measures include:

  • Access controls for sensitive information;

  • Data encryption;

  • Cybersecurity protocols.

8. Individual Rights

In accordance with Law 25, individuals have the following rights:

  • Access to their personal information: They may request a copy of the information we hold about them.

  • Correction of information: They may request the correction of incorrect or incomplete information.

  • Withdrawal of consent: They may withdraw their consent to the use of their information in certain situations.

To exercise these rights, individuals may contact:
Email: Clegrand@fairpointinc.com
Phone: 514-660-6459

9. Privacy Incident Management

In the event of a privacy incident (e.g., unauthorized access, data loss, or theft), we follow these steps:

  • Identify and contain the incident;

  • Assess the risks for affected individuals;

  • Notify the Commission d’accès à l’information (CAI) and affected individuals, if required;

  • Implement corrective measures.

10. Communication of the Policy

This policy is available on our website and can be provided upon request. We are committed to informing our clients and employees of any significant updates.

11. Policy Review

This policy is reviewed annually to ensure compliance with applicable laws and regulations.

12. Questions or Complaints

For any questions or complaints regarding this policy, individuals may contact our Personal Information Protection Officer at:
Email: Clegrand@fairpointinc.com
Phone: 514-660-6459

We are committed to responding promptly and resolving any concerns related to personal information protection.